These general conditions of sale apply to all orders placed on the website shop.experience-sibuet.com, an ecommerce service edited by SAS Companie de Services.
The publisher reserves the right to adapt or modify at any time these terms and conditions. If modified, it will be applied to each order the general sales conditions in force at the time of the order.
Article 2: Product Availability
Our product offerings and prices are valid as they are visible on the site, this is subject to availability.
Upon receipt of your order, we check the availability (or) product (s) order (s). In case of unavailability, we are committed within 14 days from the validation of the order to deliver the ordered product or to offer a similar product at a similar price or to reimburse you by check.
The date of validation of the order corresponds to the date of the order when paid by credit card online.
For vouchers, there is an expiration date of one year from the date of purchase.
Reservation (accommodation, restaurants or spa) will be subject to availability at time of reservation. Compagnie de Services reserves the right to refuse a request during certain peak periods.
For accommodation vouchers at any Maisons et Hôtels Sibuet establishments other than Cour des Loges, the following cancellation policies apply when booking made by the recipient of the gift voucher.
Booking cancellations: The total amount of deposit will be retained if the cancellation of the booking occurs less than 30 days before the expected date of arrival.
Booking modifications: if you change the arrival and / or departure date, the amount of the initial stay will be charged in full, as compensation, without further.
For accommodation vouchers at Cour Des Loges, the following cancellation policy applies for bookings made by the recipient of the gift voucher.
Booking cancellations: No charge for a cancellation made up until the day prior to arrival before 6pm. After this period, or in case of no-show, the amount of the first night will be charged.
Booking modifications: In case of change of arrival and / or departure, the total amount of the initial stay will be charged as compensation.
Article 3: Validation controls and electronic signature (Act of 13 March 2000 on electronic signature.)
Any order signed by the consumer "double click" constitutes an irrevocable acceptance which can be challenged only within the limits provided in these terms and conditions of sale as well as the "withdrawal" and "out of stock ".
The "double click" associated with the authentication and non-repudiation and protection of the integrity of messages is an electronic signature. This electronic signature has value between the parties as a handwritten signature.
Article 4: Price
Compagnie de Services reserves the right to change prices at any time but is committed to applying the current rates that were displayed at the time of your order, subject to availability on that date.
Our prices are:
• inclusive of tax for deliveries within the European Union. VAT collected may be that of the country of origin or the country of destination, in accordance with each Member State.
• Non-VAT for deliveries outside the European Union. The rights and duties, as well as any customs fees, are then due to local customs authorities by the consignee of the goods, according to customs procedures in each country. Compagnie de Services indicates the actual market value of its shipments. In any way, the amount of those duties, taxes and fees can be claimed by Compagnie de Servies. It is understood that the customs authorities will contact the recipient, by all means provided by the customer when ordering. If unable to contact the recipient, or refusal on his part to set duties, taxes and customs fees, the parcel will be returned to Compagnie de Services, and the amount of the order will be refunded to the customer, minus transport costs as well as the repatriation cost.
Article 5: Payment and Security
Terms of Payment: You can pay:
- By credit card (Mastercard or Visa)
Under the Data Protection Act of 06/01/78, you have a right of access, rectification and opposition to your information from:
Compagnie de Services
144 chemin du Petit Darbon
74120 Demi-Quartier / Megève
title retention clause:
The products remain the property services company until full payment is received by Company Services. However, after delivery, the risks of goods passes to the customer.
Services company reserves the right to refuse delivery or to deliver an order from a consumer who has not fully paid or a previous order or with whom a payment dispute is being administered .
Article 6: Delivery
In inventory period, the activity of our warehouses is temporarily disrupted. The delivery usually advertised may then be subject to changes from Company Services.com.
Services company shall not be held responsible for consequences due to a delay in delivery on the part of La Poste, Chronopost, or the Carrier.
Products purchased on boutique.shop.experience-sibuet.com are delivered worldwide (with exceptions). The products are delivered to the shipping address you provided during the order process. The times indicated are average times and correspond to the time of treatment, preparation and delivery of your order.
For reasons of tracked packages, we can not deliver orders in databases or other premises of Hosts.
Delivery time :
Delivery can vary from 4 to 20 working days after the confirmation of your order, subject to stock availability (under Article 2) and at most within 30 days of receipt of the order
This is an average time depending on the destination, shipping method and availability of the article.
Delivery tracking :
Once you have chosen and confirmed your payment method, order number will be assigned to you - we advise you to print and keep a copy of the order number for your records. At this time you order is officially placed.
Modes of Delivery:
The product ordered is delivered by an independent carrier to the address on the order form.
Delivery to Delivery:
You must check the conformity of the goods delivered at the time of delivery and before signing the delivery note (CARRIER). You must indicate on the delivery order and form of handwritten reserves accompanied by your signature any anomaly concerning the delivery (damaged product ...). This verification is considered as made since the buyer, or a person authorized by it, signed the delivery note.
You will also need to confirm by mail, which wel recommended doing so to the carrier at the latest within three working days of receipt of the item and send a copy of this letter Compagnie de Services - - Customer Service 144 chemin du Petit Darbon 74120 Megeve - FRANCE. If the products need to be returned to us, they must be returned within 14 days of delivery. Any claim made after this deadline will not be accepted. The return of the product will be accepted for products in their original state (packaging, accessories, manuals ...).
If at the time of delivery, the original packaging is damaged, torn open, you must check the condition of items. If they were damaged, you must refuse the package and note a reserve on the delivery (parcel refused because opened or damaged).
Upon receipt of the item and after finding the damage, we will exchange, credit or refund, whichever you prefer. so you should not be disposed items.
Article 7: Responsibilities
Compagnie de Services cannot be held liable for breach of contract in the event of unforeseeable circumstances, force majeure, disruption or total or partial strike of postal services and transport and / or communications, flood , fire. Regarding products purchased to meet business needs Compagnie de Services shall not be liable for all damages because of this, business interruption, loss of profit, damage or expense that might arise.
The selection and purchase of a product are under the sole responsibility of the customer. The total or partial inability to use such products due to incompatibility of equipment can give rise to any compensation, reimbursement or questioning the responsibility of Compagnie de Services.
In case of non-delivery of an order or part of your order, you have up to one year to claim the missing items (from the date shipped from our warehouse). After this time we will not accept any claim.
Article 8: Right of withdrawal
In accordance with Article L.121-16 of the Consumer Code, the consumer has a period of 14 working days from the date of delivery of his order to return any item that does not suit him or her and ask the exchange or refund without penalty, except for the return shipping cost.
To exercise his right of withdrawal, the consumer can use the online form for this form of withdrawal by selecting the subject "Exercising my right of withdrawal" by notifying its desire to cancel and quoting the reference of the order. Consumers can also download the withdrawal type of form and return it to by post or email Compagnie de Services. The product must be returned in good condition, in its original packaging and not used.
You have a period of 14 days from receipt to alert the customer service of your wish to return the product which did not suit you or was not as ordered.
Return shipping costs in the event of withdrawal will be your responsibility.
The cost of returning a product declared not to comply with the order or defective upon delivery, will be borne by Compagnie de Services: we will refund the cost of preparing and shipping and return costs of the parcel Based the original delivery mode. The removal will be done by a carrier at our expense after agreement from our customer service.
The right of return will be accepted for complete products in their original state (packaging, instructions ...) with a copy of the purchase invoice. Items returned incomplete, damaged or soiled by the Customer are not included.
We are committed to making you an exchange, credit or refund within a maximum period of 14 days after receiving the goods of at our Customer Service department.
No COD shipping for refunds will be accepted for any reason.
Article 9: Warranties and Service
In case of non-conformity or defect of the delivered product, the Customer must inform the Compagnie de Services Customer Service by E-mail contact @ mhsibuet.com or fax 04 50 90 63 58, which will undertake steps to remedy the problem promptly.
In any event, Compagnie de Services assumes towards the customer, responsibility related to products delivered in accordance with the regulations, and ensures therefore it against any claim or demand, or involuntary, resulting both property damage as damage to people, because those products. To qualify for the guarantee of the products it is imperative to keep the purchase invoice of the product.
Remember that you also get the legal warranty against hidden defects under Articles 1640 and following of the Civil Code.
Article 10: Devices and Freedoms
The information requested from the Customer is required to process the order and will not be disclosed to third parties. In accordance with the French law "and Freedoms" of 6 January 1978, the Customer may object to such communication and have the right to access, modify, rectify and delete personal data. To exercise this right, send an email to contact @ mhsibuet.com. You can also make the request by mail to : Compagnie de Services - Customer Service - 144 chemin du Petit Darbon - 74120 Megeve - FRANCE.
Article 11: Company Contact
Compagnie de Services
144 chemin du Petit Darbon
74120 Megève - FRANCE